FAQ
Q: I cannot connect with the activation server. What is wrong?
A: Most likely, a poor internet connection is responsible, especially when a GSM provider is used to establish connections (even UMTS). You should also make sure that:
– You have the current version of the Activator program.
– There are libraries: libeay32.dll and ssleay32.dll located in the catalogue of the Activator program.
Q: I cannot install the VCP on Windows Vista. The program does not load.
A: Ensure that during the installation, you have conducted every step in accordance with steps and conditions listed on the website:
Installing on VISTA, 7
VCP is fully compatible with MS Windows Vista, MS Windows 7 and it is marked with the logo “Certified for Windows Vista”. However, in order to install the program properly and to be able to download the updates, be aware of four things:
1. The user who installs the VCP MUST possess administrative rights in the Operating System (MS Windows Vista or MS Windows 7).
2. The “User Account Control” function must be disabled.
3. VCP should be installed outside the “Program Files” folder and in a separate folder (e.g. “C:\VCP”).
4. While downloading, any antivirus control should be disabled.
Q: My connection between the VCP program and the vehicle is unstable. The program displays incomplete driver data or breaks the connection. What should I do?
A: The program has a special diagnostic mode which enables individual selection of settings for the system based on the user’s computer log analysis. You should:
1. Run the VCP software.
2. Press the following buttons at the same time: CTRL + SHIFT + ALT + D, a debugger window will open.
3. Tick the login boxes in the debugger. (Login to file and communication login)
4. Minimize the debugger window. (do NOT exit)
5. Try to diagnose the driver creating problems from the level of VCP.
6. Close the debugger.
7. Send an email to Revtronic with the generated log from the directory on drive C:\cancomm_log
Q: Acustomer came in with a VW Passat 3C to replace the rear brake pads. I took the clamps back using the OCF function, but they stepped aside too little and pads do not fit. What should I do?
A: The client waited too long to replace the pads and as a result, they have been used up to the limit. After the withdrawal of the clamps (using OCF), push the piston into the cylinder deeper mechanically.
Q: The program does not start. What should I do?
A: Are you sure you made the installation and update in accordance with the instructions given on this website?
Q: When I try to connect to the server, the “No authorization to connect” message is displayed.
A: The Key is not authorized by the seller (dealer). Please contact your seller (dealer).
Q: Is Linux compatible with VAG CAN PRO?
A: No.
Q: There is the name of the platform PQ35/PQ46 given in the descriptions of multiple procedures. What does it mean?
A: PQ35 is generally a family of VW Golf, meaning:
* 2003 Audi A3 Mk2 (8P)
* 2003 Volkswagen Touran (1T)
* 2004 Volkswagen Caddy (2K)
* 2004 SEAT Altea (5P)
* 2004 Volkswagen Golf / GTI / R32 / Rabbit Mk5 (1K)
* 2005 Škoda Octavia Mk2 (1Z)
* 2005 Volkswagen Golf Plus (5M)
* 2005 SEAT Toledo Mk3 (5P)
* 2006 Volkswagen Jetta / Vento / Bora Mk5 (1K)
* 2006 SEAT León Mk2 (1P)
* 2007 Audi TT Mk2 (8J)
* 2007 Volkswagen Eos (1F)
* 2008 Volkswagen Tiguan (5N)
* 2008 Volkswagen Scirocco (13)
* 2009 Audi Q3
* 2009 Volkswagen Golf Mk6 (5K)
A: PQ46 is:
* 2006 Volkswagen Passat (3C)
* 2008 Volkswagen Passat CC (35)
* 2008 Škoda Superb II (3T)